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FAQs

Frequently Asked Questions

Why was my credit card charged more than my wash amount?

Our credit card processor temporarily authorizes the highest wash amount – $10 for self-serve and $16 for touch-free. Once the transaction settles with your bank, the charge adjusts to the actual amount you spent.

Will the touch-free wash get my car completely clean?

Our touch-free wash is designed for regular maintenance, keeping your car clean between hand washes. If your vehicle hasn’t been washed in months, you may need a deeper clean to remove built-up grime.

Can I use my credit card for vacuums and self-serve bays?

Yes! Credit card payments are accepted at all touch-free and self-serve bays, as well as vacuums at our Farmville locations.

How often should I wash my car?

For best results, we recommend a hand wash every 6–8 weeks, with weekly or biweekly touch-free washes in between to maintain cleanliness.

What’s the difference between the Ultimate Wash and the Basic Wash?

The Ultimate Wash includes premium services like a ceramic coating, bug prep, and triple foam polish, while the Basic Wash provides a single presoak, power wash, and spot-free rinse.

Are the self-serve bays cleaned regularly?

Yes! We clean all self-serve bays every other day to ensure a great experience for our customers.

Do you offer fleet accounts for businesses?

Yes! We provide customized fleet pricing to keep your business vehicles looking their best. Contact us for details.

Does The WashBox support the local community?

Absolutely! We donate a portion of our weekly proceeds to our local church, Clover Hill AG & enjoy being active in our local Central Virginia community. Check the Newsroom for more!